Return and refund policy

Refund timeline

Once a refund is approved, it is issued within 7 to 10 working days. How quickly it then shows in your account depends on your bank or wallet provider.

Cancelling an order

You can cancel an order free of charge at any time before it is handed to the courier. To cancel, email us at islema.khatun@sslcommerz.com with your order number, or reply to the confirmation message. If you have already paid, you receive a full refund, including the delivery charge.

Returns

You can return an item within 7 days of delivery if:

• it arrived damaged or defective;
• it is not the item, size or colour you ordered;
• it is materially different from its description on this site.

Items must be unused, with their tags, labels and original packaging. For hygiene and safety reasons we cannot accept returns of opened personal-care, beauty or food items, innerwear, or items made or altered to order, unless they arrived damaged, defective or wrong.

How to return an item

• Email us at islema.khatun@sslcommerz.com within 7 days of delivery, with your order number and a photo of the item and its packaging.
• We confirm within 2 working days whether the return is accepted, and arrange collection or tell you where to send it.
• Once the item reaches us and is checked, we issue your refund or replacement.

How you are refunded

• Card, mobile banking and internet banking payments are refunded to the same card or account through our payment gateway.
• bKash and Nagad payments are refunded to the same wallet.
• Cash on delivery orders are refunded by bKash, Nagad or bank transfer to an account in your name.

If the return is because of our mistake (damaged, defective or wrong item), we refund the delivery charge and cover the cost of the return. Otherwise the original delivery charge is not refunded.

Replacements

Instead of a refund, you can ask for the same item as a replacement, subject to stock, at no extra delivery cost.

Contact

For any question about a return or refund, email us at islema.khatun@sslcommerz.com.