Privacy policy

What we collect

• Order details: your name, phone number, delivery address, delivery area, email (if you give it) and any order note.
• Account details, if you create an account: your email address and saved delivery details.
• Checkout progress: if you fill in the checkout but do not finish, we keep the cart and contact details so we can help you complete the order.
• Payment status: whether a payment succeeded and its reference. We never receive or store your card number, PIN or wallet password; these are handled by the payment gateway.
• Usage: pages viewed and basic device and browser information, used to understand how the site is used.

How we use it

• to process, deliver and support your order, including SMS and email updates about it;
• to prevent fraud and misuse;
• to improve the site and our range;
• to show you relevant offers, including through advertising on Facebook, Instagram or TikTok, where this site uses their measurement tools.

Who we share it with

We do not sell your personal information. We share only what is needed with:

• our courier partners, to deliver your order;
• our payment gateway and mobile wallet providers, to process your payment;
• SMS and email providers, to send you order updates;
• TeckPal Technology Ltd, which provides the Ezyshop platform this shop runs on and stores data on our behalf;
• advertising partners, where their tools are used on this site, in hashed or aggregated form;
• authorities, where the law requires it.

Cookies

We use cookies to keep your cart and your sign-in working. These are necessary for the site to function. We may also use analytics and advertising cookies to measure visits and the performance of our ads; you can block these in your browser settings without affecting your ability to order.

How long we keep it

We keep order records for as long as needed to provide the service and to meet our tax and accounting obligations. You can ask us to delete your account at any time.

Security

This site uses encrypted connections (HTTPS). Sign-in uses one-time codes rather than stored passwords, and access to your data is limited to the people who need it to fulfil your order.

Your choices

You can ask to see, correct or delete the personal information we hold about you. To do so, email us at islema.khatun@sslcommerz.com.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.